User Experience Research Fall Internship – Amazon

Amazon internships are full-time positions, and interns should expect to work Monday-Friday, up to 40 hours per week typically between 8am-5pm. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as classes or other employment during the Amazon work-day.

Applicants should have a minimum of one quarter/semester/trimester remaining in their studies after their internship concludes. By applying to this position, your application will be considered for all User Experience Research roles at all locations we hire for in the United States including but not limited to: Greater Seattle Area (Seattle, Bellevue, Redmond), Greater Bay Area (San Francisco, Sunnyvale, Santa Clara), Greater DMV (DC, MD, VA), Austin (TX), New York City (NY), Minneapolis (MN).

You will be able to provide your preference of location and start date during the application process but, we cannot guarantee that we can meet your selection based on several factors including but not limited to the availability and business needs of this role. Finalization on the location and start dates available will be provided to you at the time of job offer.

As a UX Research Intern you will need to think strategically, be creative, and negotiate design solutions in relation to business goals. Help collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments. You will identify and incorporate complex technical and business requirements into research and help advocate research findings to diverse audiences through written reports and in-person presentations.

Key job responsibilities
As a UX Research Intern you will/may:
• Define and execute a comprehensive research plan.
• Identify best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.
• Design, conduct, and analyze results from 1-3 studies including usability lab studies, remote research, field studies, and survey design.
• Identify best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.

A day in the life
Our internship program provides hands-on learning and building experiences for students who are interested in a career in user experience research. In addition to working on an impactful project, you will have the opportunity to engage with Amazonians for both personal and professional development, expand your network, and participate in fun activities with other interns throughout the fall. No matter the location of your internship, we give you the tools to own your internship and learn in a real-world setting.

Design at Amazon has been growing steadily in reach and impact—from devices to fashion, delivery logistics to search and streaming video, from voice and sound to physical retail, and more—all while creating and cultivating experiences that touch Amazon customers everywhere, every day. Amazon design teams include every flavor of UI, UX, visual, motion, illustration, brand, and marketing design roles—as well as design technologists, researchers, writers, and more. Check out https://amazon.design/, and come build the future with us.

 

Basic qualifications

• Currently working towards a Master’s Degree in Human-Centered Interaction, Statistics, Psychology, Design, Computer Science, or other equivalent discipline, with an expected conferral date between May 2025 – December 2028.
• Knowledge reviewing user research and data to build a strategic and user-friendly design.
• Creative materials demonstrating past work experience and deliverables (e.g., study plans, reports, portfolio). They can be in any format (i.e. website, PDF, slide deck, etc.). Please review the Creative Materials Guidance section below.

Preferred qualifications

• Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• A passion and capacity to advocate on behalf of our users.
• User research or other experience from a technical field, such as software development, systems management or similar

Creative Materials Guidance: 

• Show your thinking: Include at least two projects indicating the problem you were trying to solve, your design process, early design iterations, the final implemented design. We want to see your approach.
• Pay attention to detail: A submission is a visual story-telling (beginning, middle, and end). Have a clear visual hierarchy, consistent spacing and alignment, and show your intention behind your decision.
• Be customer-centric: Explain who your customer is, their unmet needs, how you validated or invalidated your assumptions about your customer, and how your design addresses their needs